Something not working? Tell us.
A human reads every message. We answer within one working day, and usually a good deal sooner.
The five things that usually go wrong.
The assistant says it is paused and nothing is sending
That is Mahleon stopping on purpose rather than stalling. The usual reasons are that LinkedIn has put a security check in front of you, that you are signed out of LinkedIn in that browser, or that you are outside your sending window. Open the campaign and the banner names the reason. Clear the check in LinkedIn yourself, then the campaign carries on where it left off.
It says no LinkedIn account is connected
Mahleon works through your own logged-in LinkedIn session, in the same Chrome profile the extension is installed in. Sign in to LinkedIn in that profile, leave the tab open for a moment, and the connection appears. If you use more than one Chrome profile, make sure it is the same one.
A prospect was held back and I do not think they should have been
With a CRM connected, anyone matching a client, a lead, or a company you have an active opportunity with is held. You can clear a single false match from the lead's record, and the override is logged with your name against it.
The reset password link does not work
A reset link only works in the browser you requested it from, and it expires after an hour. Request a new one from the sign-in page in the browser you want to use. If it still fails, email us and we will reset it at our end.
The extension is installed but I cannot see it
Click the puzzle-piece icon at the top right of Chrome and pin Mahleon. Then reload any LinkedIn or Mahleon tab you already had open, so the new extension can attach to it.
Removing Mahleon, and removing your data.
Uninstalling the extension stops everything immediately. Right-click the Mahleon icon in Chrome and choose Remove from Chrome. Nothing keeps running once it is gone, because the sending happens in your browser and nowhere else.
To delete your account and everything in it, email us from the address on the account and we will erase it and confirm in writing. We never hold your LinkedIn or Salesforce password, so there is nothing of that kind to delete.
Include this if you can
- The email address on your account
- The campaign name, if it is about one
- What you expected to happen, and what happened
- A screenshot of the screen you are stuck on
- Roughly when it happened
Still stuck?
Write to us directly. No ticket queue, no chatbot, no chasing.